Terms & Conditions

Tutorelli Terms and Conditions

For Parents and Students

Last updated: 20th November 2025

Welcome to Tutorelli. These Terms and Conditions explain how our lessons, payments and policies work. Our aim is to provide a supportive, transparent and safe learning environment for every family.

If you have any questions, please contact us at contact@tutorelli.com.

Who We Are

Tutorelli Ltd is a UK-based online tutoring company.

We deliver weekly small-group lessons using the Oxbridge methodology in micro-groups of one tutor to three students.

Our tutors are high-achieving university students who have excelled in their GCSE and A-Level subjects and are trained to teach using clear, structured and exam-focused methods.

Tutorelli Ltd operates fully under the laws and regulatory standards of the United Kingdom.

Lessons and Programme Structure

Students attend one scheduled online lesson per week for each subject they book. Lessons follow a structured Oxbridge-method format and are taught live in micro-groups of upto 3

After every lesson, students receive:

• a full lesson recording

• Summary notes

• An assessment after every tutoring session

• Parents, tutors and students receive the results of the assessment

• End of Year quarterly assessments against the England National Curriculum

These materials ensure students remain on track even if a lesson is missed.

Two Free Trial Lessons

New students receive two free trial lessons for their chosen subject.

If a parent chooses not to continue after the trials, they must cancel before the third scheduled lesson.

Attendance beyond the free trials confirms paid enrolment into the Tutorelli programme.

Payments and Billing

Lessons are billed monthly in advance based on the number of upcoming lessons.

Pricing:

• KS3 (Years 7 and 8): £15 per lesson

• GCSE (Years 9 to 11): £20 per lesson

• A-Level (Years 12 and 13): £25 per lesson

Payments are processed securely through our online checkout system via an authorised, PCI-DSS–compliant payment provider. Tutorelli does not store or view card details.

Parents may update their payment method at any time through the parent portal.

Prices may change with notice.

Cancellation Policy

Parents may cancel at any time after their 1 free trial lessons. A thirty day notice period applies.

The notice period begins once the cancellation request is submitted through the parent portal (It is a one click cancellation)

Lessons during the notice period remain payable. Students will continue receiving lesson recordings, notes, quizzes and revision resources for any lessons they do not attend.

Immediate cancellation without notice is not available except at Tutorelli’s discretion.

Student Absence, Illness and Missed Lessons

Tutorelli understands that students may miss lessons due to illness, school activities or personal commitments.Because lessons take place in small groups and cannot be individually rescheduled, any missed lesson remains chargeable.

To ensure every student stays fully on track, Tutorelli always provides:

• the full lesson recording

• summary notes

• the weekly quiz

Parents do not need to notify us if a student is unwell or unable to attend.

Tutor Absence or Lesson Cancellation by Tutorelli

If a tutor is unwell or cannot teach, Tutorelli will provide:

• a substitute tutor, or

• a rescheduled lesson, or

• a credit if neither option is possible

Parents will not be charged for lessons that Tutorelli cancels without rescheduling.

Behaviour and Conduct

Tutorelli promotes a respectful, focused and positive learning environment. Students are expected to participate appropriately and treat tutors and peers with respect. Disruptive behaviour that affects the group may result in removal from the programme. Tutors follow professional standards and safeguarding requirements at all times.

Safeguarding and Lesson Recordings

All tutors hold or are undergoing Enhanced DBS checks.All lessons are recorded for safeguarding, training and quality monitoring. Parents and students receive access to each lesson recording through their secure portal.Recordings must not be downloaded, shared or distributed. Screenshots, copying or screen recordings of other students are strictly prohibited.Recordings are stored securely for a limited retention period in line with our safeguarding and data protection obligations.By enrolling, parents consent to lesson recordings.

Use of Tutorelli Materials

All notes, quizzes, flashcards, revision resources and lesson recordings are the property of Tutorelli.

Materials are for the enrolled student only and may not be reproduced, shared or posted online.

Technology Requirements

Parents are responsible for ensuring that students have:

• a functioning device

• a stable internet connection

• Zoom access

• any required software

Tutorelli is not responsible for issues arising from personal devices or internet connectivity.

Privacy, GDPR and Data Protection

Tutorelli complies fully with UK GDPR and the Data Protection Act 2018.

We only collect personal data necessary for:

• enrolment and billing

• lesson delivery

• safeguarding

• progress tracking

• communications

Personal data is encrypted and stored securely. Tutorelli does not sell personal data to third parties.Parents may request access, correction or deletion of their data where appropriate by emailing contact@tutorelli.com.

Payment Security and Card Storage

All payments are processed through a secure, compliant third-party provider such as Stripe.

Tutorelli never sees or stores the parent’s full card details.

Recurring billing uses encrypted tokenisation handled entirely by the payment provider.

Parents may update or remove their payment method in their secure portal.

Data Retention

Tutorelli retains:

• lesson recordings for a limited safeguarding period

• student data only while actively enrolled

• billing information as required by UK financial law

• tutor data for safeguarding and compliance

Data is deleted when no longer required.

Discount Codes and Sibling Discounts

Tutorelli may provide discount codes from time to time.

Sibling discount codes are only for families enrolling more than one child who are biological siblings or legally recognised siblings living in the same household. They cannot be transferred, shared or used by anyone outside the immediate family. Promotional discount codes may be used according to their specific terms and cannot be combined unless stated.

Misuse of discount codes, including intentional or fraudulent use, may result in:

• removal of the discount

• adjustment of billing

• suspension or termination of the student’s enrolment

Tutorelli reserves the right to verify eligibility for all discounts.

Limitation of Liability

Tutorelli provides structured academic support but cannot guarantee specific grades, predicted grades or exam outcomes.

Tutorelli is not liable for:

• exam performance

• actions taken by a school or teacher

• technical issues beyond our control

• indirect, incidental or consequential loss

Tutorelli’s total liability will not exceed the fees paid in the preceding six months.

Complaints

Tutorelli aims to resolve any concerns quickly and fairly.

Complaints can be emailed to contact@tutorelli.com.

We will acknowledge all complaints within five working days.

Termination by Tutorelli

Tutorelli may suspend or terminate enrolment if:

• payments are overdue

• behaviour consistently disrupts learning

• safeguarding concerns arise

• these Terms and Conditions are breached

Parents will be notified if this action is required.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be resolved by the courts of England and Wales.