Privacy Policy
Last updated 7 October 2026.
This policy explains what personal information Tutorelli holds about you, why we hold it, who we share it with and what you can do about it. It covers parents, students and tutors.
The first part applies to everybody. After it there is a section for parents, one for students and one for tutors, so you can go straight to the part about you.
Who we are
Tutorelli provides online tutoring. Lessons are delivered over Zoom and arranged through this website.
Tutorelli is the data controller for the information described here. If you have a question about this policy, or you want to exercise any of the rights set out below, write to contact@tutorelli.com.
What applies to everybody
Messages we send you
We hold a record of the emails and text messages the platform has sent you, so we can answer a question about whether something reached you.
Why we are allowed to hold it
Under data protection law we have to have reasons for holding your information. The reasons that apply only to parents, students or tutors are in their own sections below. One applies to everybody:
Because we have a legitimate interest. Keeping the platform secure, preventing fraud, improving how the service works, and keeping records of what we sent to whom.
We do not rely on consent for anything in this policy except optional cookies, and you can withdraw that at any time from our cookie policy.
We do not make automated decisions about parents or students. How software is used in tutor applications is set out in the section for tutors.
Who we share it with
We use other companies to run parts of the service. They only receive what they need, and they may not use it for their own purposes.
| Who | What they do | What they receive |
|---|---|---|
| DigitalOcean | Hosts our servers, in London | The information held on our servers |
| Zoom | Runs the lessons and stores the recordings | Names, email addresses, lesson recordings |
| Stripe | Takes payments | Your name, email address and payment details |
| Amazon Web Services | Stores files | Uploaded documents, recordings and application videos |
| Twilio | Sends text messages about lessons | Telephone numbers and lesson details |
| Sends our email | Email addresses and the content of our emails | |
| OpenAI | Powers Elli, our assistant, and reads CVs | What you type to Elli, and CVs submitted by tutors |
| Meta, Google, WhatConverts and Fraud Blocker | Advertising, analytics, call tracking and ad fraud checks, only if you accept those cookies | Information about your visit to this site and, if you phone the number shown, your phone number and details of the call |
We do not sell your information to anybody.
Where your information is held
Our servers are in the United Kingdom. Some of the companies above are based outside the UK, and where information reaches them it is protected by the safeguards the law requires, which for these companies means standard contractual terms approved for that purpose.
How long we keep it
| Information | How long |
|---|---|
| Your account, while it is open | Until you close it |
| Your account, after you close it | 12 months, then deleted |
| Lesson recordings | 6 months |
| DBS information | 6 months after we check it |
| Payment and financial records | 6 years, as HMRC requires |
| Emails and text messages we sent | 12 months |
| Unsuccessful tutor applications | 6 months |
| Tutor application videos | 3 months from the date of application, then deleted |
Your rights
You can ask us to:
- show you what we hold about you
- correct anything that is wrong
- delete it, where we do not have to keep it
- stop using it for a particular purpose
- send it to you, or to somebody else, in a portable form
Write to contact@tutorelli.com and we will respond within one month.
If you are unhappy with how we have handled your information, tell us first and we will look into it. You also have the right to complain to the Information Commissioner's Office at ico.org.uk, or on 0303 123 1113.
Cookies
This site uses cookies. What they are, what each one does and how to change your mind is set out in our cookie policy.
If you are a parent
What we hold about you
We hold your name, email address, telephone number, which children you have registered, your booking and lesson history, and a record of your payments. We do not hold your card number. That is held by Stripe, who take the payment for us.
Why we are allowed to hold it
To provide the service you have asked for. Booking lessons, taking payment and giving a tutor what they need to teach your child. This is necessary to perform our contract with you.
Because the law requires it. Keeping financial records of what you pay us, for the period HMRC requires.
Your child's information
Most of our students are under 18, and a child's information is given extra protection in law.
You create the account and agree to our terms. We do not ask a child to make that decision. We collect only what a lesson needs, we do not use a child's information for marketing, and we do not profile children.
Lessons are recorded
Lessons are recorded to Zoom's cloud automatically. Recordings exist so that a lesson can be reviewed if there is a concern about safety or about the quality of teaching, and so that a student can go back over what was covered.
You may ask to see a recording of your child's lesson.
Recordings are kept for six months and then deleted, unless we have been asked to keep one because of a specific concern.
Checks on tutors
Tutors are asked whether they hold an enhanced DBS check with barred list. What we hold and how we handle it is set out in the section for tutors.
If you are a student
What we hold about you
We hold your name, your year group, the subjects you are tutored in and your attendance. We also hold the answers you give in quizzes and assessments and how you scored, anything you type to Elli or in the chat, and anything recorded during your lessons. Most of our students are children, and we treat that information accordingly.
Why we are allowed to hold it
To provide the service your parent asked for. Running your lessons, your portal, your quizzes and your assessments. This is necessary to perform our contract with the parent who booked on your behalf.
To keep children safe. Reviewing a lesson recording if a concern is raised. We rely on the substantial public interest of safeguarding children.
Lessons are recorded
Lessons are recorded to Zoom's cloud automatically. Recordings exist so that a lesson can be reviewed if there is a concern about safety or about the quality of teaching, and so that you can go back over what was covered.
Your parent may ask to see a recording of your lesson. If you are uncomfortable with being recorded, tell us at contact@tutorelli.com and we will explain what we can do.
Recordings are kept for six months and then deleted, unless we have been asked to keep one because of a specific concern.
Finding out what we hold
If you want to know what we hold about you, ask your parent to contact us, or write to contact@tutorelli.com yourself. We will help you.
If you are a tutor
What we hold about you
We hold your name, contact details, date of birth, your CV and the qualifications on it, the video you upload with your application, the subjects and levels you teach, your availability, your bank details so we can pay you, your right to work documents, and information about your DBS certificate.
Why we are allowed to hold it
To provide the service you have asked for. Matching you to sessions, paying you, and meeting our obligations to the people we engage. This is necessary to perform our contract with you.
To keep children safe. Checking your suitability to teach children and holding your DBS information. We rely on the substantial public interest of safeguarding children.
Because the law requires it. Keeping financial records of what we pay you, for the period HMRC requires.
Your application video
When you apply to teach with us, you upload a short video with your application. We use it to assess your application.
The video is stored with our other documents, on Amazon Web Services. We keep it for three months from the date of your application and then delete it, whatever the outcome.
DBS and criminal records information
You are asked whether you hold an enhanced DBS check with barred list, and if so for the certificate number, the date it was issued, and a copy of it.
This is criminal records information and the law treats it as especially sensitive. We hold it because we have to be satisfied that the people teaching children are suitable to do so. Our condition for processing it is the prevention of unlawful acts and the safeguarding of children.
We hold the certificate number, its issue date and its status. We do not publish any of it, we do not share it except where we are required to, and we keep it for six months after we have checked it, in line with the DBS's own guidance, unless we have a specific reason to keep it longer.
Automated decisions
We use software to read your CV and to suggest how well your application matches what we are looking for. A person always makes the decision. No application is accepted or rejected automatically, and you can ask us why a decision was made and ask a person to look again.
Changes
If we change this policy we will update the date at the top. If the change is significant we will tell you.